I agree it sucks. I hate playing the endless upgrade game.

However, your version is so old that you probably should upgrade regardless of the invisible mail issue. Andrew P. Kaplan, CNE, MCSE+Internet, MCT, CCNA, CCDA CyberShore, Inc. -- Premium Internet Services -- http://www.cshore.com

The sea is dangerous and its storms terrible, but these obstacles have never been sufficient reason to remain ashore.... Intrepid spirits seek victory over those things that seem impossible...to meet the shadowy future without fear and conquer the unknown. -- Ferdinand Magellan, Explorer (c.1520)

-----Original Message----- From: IMail_Forum-owner@list.ipswitch.com [mailto:IMail_Forum-owner@list.ipswitch.com]On Behalf Of IMain Admin at BC Web Sent: Wednesday, April 18, 2001 5:14 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] forced upgrade

By the way, I tried talking to Ipswitch's tech support about the invisible mail problem, but their answer was that they don't support older product versions (we have 4.07). They want us to upgrade before talking to them. I can understand the part about not supporting old products, but I'm a little troubled by the whole attitude:

First, they can't tell me whether the problem will go away when I upgrade. They want to take my money, and then we'll see what happens.

Second, except for the invisible mail problem, I've been happy with our version number, 4.07. I have yet to see any feature in 6.x that would entice us to upgrade. Why should we upgrade just to fix a a bug in their original product?

Just out of curiosity, can Daniel or someone from Ipswitch let me know how much an upgrade costs? I checked out the website, but couldn't decide which scenario applies to us. We have 4.07 with unlimited users, and no current service agreement.

Ben