When you change Service settings, you must stop and restart that service, for the new settings to be used. So if you did not do that, your tries were not valid.

You only need to use the 'myname@mydomain.com' form if the domain in question is one without an IP address (although it will work for a domain with an IP, too).

Is there a firewall/proxy between IMail and the users?

Try opening a browser on the server and see how that works. If it works OK, then something about your network is causing the trouble.

Daniel Donnelly ________________________________________________________

----- Original Message ----- From: "Bill Bayne" <wbayne@myezweb.com> To: <IMail_Forum@list.ipswitch.com> Sent: Wednesday, May 09, 2001 11:39 AM Subject: [IMail Forum] Web login errors

> Hi everyone, > > Having a problem logging into web messaging. > > I login using myname@mydomain.com and the password. I check the "increased > security" box and submit. The next thing I get is "Log-in attempt failed. > Try again..." > > I get this same error if I try again and again. However, if I refresh the > browser I get logged in. What's up with that? > > Can anyone tell me why this is happening and what can I do to fix it. I've > installed all of the patches for 6.06 and rebooted the server. > > On the server settings, I have tried checking and unchecking the "Ignore > source address in security check" and "Enable keep alive" with no success. > > My customers are getting frustrated with this and I've got to do something > about it. What ever insights you can give me will be appreciated. > > Thanks in advance > > Bill Bayne > > > > > > > >