I'm out of the office until Tuesday, but I'll forward the Imail log to you then. I don't think we log Qmail anymore (30,000+ messages per day) but I will check.

The best of my memory there was nothing unusual about the Imail log... looked normal.

I did discover an interesting logging problem with Imail. I have my Imail set to log to D: drive, and all SMTP logs are on D:, but all POP3 logs are still on C:. Looks like Imail ignores the log directory for POP3.

-Joe

----- Original Message ----- From: "Daniel Donnelly" <tech_ddd@ipswitch.com> To: <IMail_Forum@list.ipswitch.com> Sent: Thursday, December 28, 2000 1:44 PM Subject: Re: [IMail Forum] iMail Server to AOL, part II

> Joe, > > Can we see logs from both servers when the AOL email is sent? Maybe > different MX hosts are involved, so different 'rules' apply at their end? > > Can/will you provide your aol address for some testing from other IMail > sites? > > Happy Holidays! > > Daniel Donnelly > ________________________________________________________ > > ----- Original Message ----- > From: "Joe Wolf / CompuSystems" <lists@csimo.com> > To: <IMail_Forum@list.ipswitch.com> > Sent: Thursday, December 28, 2000 1:06 PM > Subject: Re: [IMail Forum] iMail Server to AOL, part II > > > > I can't say that it's an Imail problem, but I can say that I have the same > > problem when I send to MY address at aol.com from my Imail server. If I > > send from my Qmail server the message gets delivered every time. Same > > domains, same route, same address, etc. but the Imail won't go through. > The > > log shows it deliverd to aol.com, but it is never delivered to my box. > > > > -Joe > > > > ----- Original Message ----- > > From: "Omer Komili" <omers@1kom.net> > > To: <IMail_Forum@list.ipswitch.com> > > Sent: Thursday, December 28, 2000 11:53 AM > > Subject: Re: [IMail Forum] iMail Server to AOL, part II > > > > > > > I have been having exactly the same problem with AOL. > > > 1-Suddenly a user noticed that his recepient at AOL stopped receiving > his > > > emails. > > > 2- I verified that the mail was being delivered to AOL, just like you > did, > > > by looking at the log files. > > > 3- I asked an explanation to postmaster@aol.com. I received an automated > > > response that the message was received, and they sent me a canned check > > list > > > (like POP3 settings etc) which had nothing to do with the problem. > > > 4-I asked again, this time no response at all. > > > 5- After several attempts, always my request going to the black hole, I > > > decided to join AOL and simulate an "Internal User" nor receiving mail > > from > > > outside. > > > 6- Again after endlessly dealing with incompetent support personel, they > > > recognized that the problem was with their mail system. They supposetly > > > escalated the problem, but never heard back from them. > > > 7- I started relaying my mail through a) a Linux server, and b) Xchange > > > server on a completely different class C, it worked. > > > 8- Since then I am using this method, tired of dealing with AOL. My > > problem > > > still exists, but I am using this workaround. > > > > > > Now, some facts: > > > 1- My server is not on any blacklist. I verified. > > > 2- No spam is served through me. > > > 3- My reverse DNS does not return the domain name I am using to send the > > > messages. But this is unlikely the cause, since the relay linux server > is > > > not retuning the reverse DNS name either. > > > > > > Speculation: > > > 1- There must be an AOL internal black list for some reason. > > > > > > Any thoughts? > > > > > > Regards, > > > > > > Omer > > > > > > ----- Original Message ----- > > > From: "Len Conrad" <lconrad@Go2France.com> > > > To: <IMail_Forum@list.ipswitch.com> > > > Sent: Wednesday, December 27, 2000 11:36 PM > > > Subject: Re: [IMail Forum] iMail Server to AOL, part II > > > > > > > > > > > > >12:27 23:00 SMTP-(000006D8) rdeliver aol.com jasonberke@aol.com (1) > > > > > > The preceding line is the key. Once Imail writes that to the log, it > > > is as satisfied as it can be, based on what the other server has told > > > Imail, that the msg has been delivered. > > > > > > If the recipient didn't get the msg, there's absolutely nothing you > > > can do different since the above log shows Imail was told by the > > > other mail server that all was ok. > > > > > > I've been seeing AOL symptoms like yours on other lists, so it > > > appears it's AOL at fault. > > > > > > We can assume that the AOL servers accepting the mail from Internet > > > are not the mailbox servers, but gateways that relay the mail to the > > > mailbox servers (ditto for the servers that send out AOL mail, they > > > are relay gateways, not mailbox servers). So I bet they've got some > > > sporadic internal mail routing errors. > > > > > > My mind absolutely reels at the scale of a 20+ million account mail > > system. > > > > > > Just tell your users it's AOL's fault and to re-send the lost > > > msg's. And if one of them bitches, just show them a log snippet like > > > you have above for their lost msg. > > > > > > Len > > > > > > > > > http://BIND8NT.MEIway.com : Binary for ISC BIND 8.2.3 T9B for NT4 & W2K > > > http://IMGate.MEIway.com : Build free, hi-perf, anti-spam mail gateways > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >