****

Kevin Parker Web Services Manager WorkCover Corporation

webmaster@workcover.com

www.workcover.com

p: +61 8 82332548 f: +61 8 82332000 m: 0418 800 287

-----Original Message----- From: Pablo Varando [mailto:vfamily1@bellsouth.net] Sent: Monday, 14 May 2001 10:22:AM To: CF-Talk Subject: Re: cfm-resources?

Hello, how may I be of service?

Pablo Varando CFM-Resources.Com

----- Original Message ----- From: Parker, Kevin <KParker@workcover.com> To: CF-Talk <cf-talk@houseoffusion.com> Sent: Sunday, May 13, 2001 7:47 PM Subject: RE: cfm-resources?

> Sorry to raise this on CF-Talk folks but I too have had no response on many > emails to CFM Resources so I am hoping I can catch Pablo's attention here. > My emails have been about offering help to Pablo - I can now understand why > he's hasn't replied to them - the man's flat out!!!!!!!!! > > I don't know what I can do but if there is anything I can do Pablo please > contact me off the list please. > > > **** > > Kevin Parker > Web Services Manager > WorkCover Corporation > > webmaster@workcover.com > > www.workcover.com > > p: +61 8 82332548 > f: +61 8 82332000 > m: 0418 800 287 > > > > > -----Original Message----- > From: Pablo Varando [mailto:vfamily1@bellsouth.net] > Sent: Saturday, 12 May 2001 1:06:PM > To: CF-Talk > Subject: Re: cfm-resources? > > > Not all emails take that long. Some emails yes, but most of them are > simply. > > My FTP isn't working (because the user didn't wait the 24 hour period it > takes to create FTP, so I simply copy/paste the following: > > FTP's can take up to 24 hours to become active, please wait 24 hours. If you > signed up more than 24 hours ago, please let me know! > > And by that time it's already made, so they never write back. So that's how > I get to so many. > > Tito (CFM's) new assistant handles about half the workload also, so that's > how I estimate that! Just wanted to let you know. > > Have a nice day! > > Pablo > ----- Original Message ----- > From: fusion9 <fusion9@tampabay.rr.com> > To: CF-Talk <cf-talk@houseoffusion.com> > Sent: Friday, May 11, 2001 10:48 PM > Subject: RE: cfm-resources? > > > > 3000 emails at approximately 24 seconds each (typing only - not problem > > resolution) would take about 20 hours. Add to that the 1000 help desk > > tickets (assuming you just respond to them by e-mail) plus the four hours > of > > live support, and you are working at least 30.6 hours out of every 24 hour > > day - not to mention food and bathroom breaks. You sure know how to > squeeze > > every ounce of productivity from each moment! > > > > -----Original Message----- > > From: Pablo Varando [mailto:vfamily1@bellsouth.net] > > Sent: Friday, May 11, 2001 10:34 PM > > To: CF-Talk > > Subject: Re: cfm-resources? > > > > > > No, I do understand your need for support, but I never received it, > > otherwise I would have responded. I answer 3000+ emails a day, plus 1000+ > > help desk tickets, and around 4 hours of live support. So I'm sorry if I > > overlooked it. > > > > Simply let me know your problem so I can resolve it for you! > > > > Pablo > > ----- Original Message ----- > > From: Peter Tilbrook <peter@lunarpower.com.au> > > To: CF-Talk <cf-talk@houseoffusion.com> > > Sent: Friday, May 11, 2001 8:47 PM > > Subject: RE: cfm-resources? > > > > > > > In Australia it is NOT toll free. Is it too much to ask for emails to be > > > responded to? > > > > > > Obviously in your case it is! > > > > > > > > > > > >